According to a SBI press release, the bank will now offer 30+ financial options that will be available 24 hours a day, 7 days a week from the convenience of home, and will be offered in 12 languages.
Presently, the Contact Center serves 12 languages which include Hindi, English, Telugu, Bengali, Tamil, Kannada, Marathi, Malayalam, Odia, Gujarati, Assamese and Punjabi.
To further streamline the process, the Bank has developed easy to remember 4-digit toll-free numbers (1800-1234 or 1800-2100).
As per SBI’s press release, “Customers can avail services related to accounts, ATM cards and check books, emergency services (ATM card or digital channel blocking), access and support of digital products, product information etc. The bank has Provided all customer support representatives with revised, simplified scripts and soft skill training capabilities to effectively resolve most banking queries on call.In future, the Bank aims to embed advanced AI/ML-based technologies, including Conversational IVR and voice bots are included.”
According to the SBI website, “Please contact SBI’s 24X7 helpline numbers i.e. 1800 1234 (Toll-Free), 1800 11 2211 (Toll-Free), 1800 425 3800 (Toll-Free), 1800 2100 (Toll-Free) or 080- Call on. 26599990. Toll free numbers are available from all landlines and mobile phones in the country.”
SBI Toll-Free Helpline Number
| Serial Number | tax free number |
| 1 | 18001234 |
| 2 | 18002100 |
| 3 | 1800112211 |
| 4 | 18004253800 |
Services through dedicated toll-free numbers
| Serial Number | tax free number | assistance provided for |
| 1 | 1800 1111 09 | For reporting unauthorized transactions) |
| 2 | 1800 1111 01 | SBI YONO |
| 3 | 1800 11 0009 | pensioners |
| 4 | 1800 11 0001 | PMJDY |
| 5 | 1800 11 0018 | SBI FASTag |
| 6 | 1800 11 2017 | GST |
| 7 | 1800 11 2018 | home loan |
| 8 | 1800 425 9760 | Income Tax Refund Order (ITRO) |
| 9 | 1800 8900 | Wealth and Platinum Clients |
| 10 | 1800 1111 03 | SBI Doorstep Banking Services |
international customers
Contact center services can also be availed by calling +91-80-26599990 (toll number). Our overseas customers can use the following International Toll Free Numbers (ITFN) which serve 20 countries.
Apart from phone calls, you can email the Contact Center at contactcentre@sbi.co.in for your enquiries.
Never respond to any email, phone call or SMS that asks for your personal information, such as your ATM PIN, ATM card details, password, username, etc., no matter how flashy or official they seem. These messages are issued by scammers to force you to disclose your credentials.