The Gurugram-based startup is also increasing the prices of several high-demand services across categories to earn better take-home earnings for its partners. The changes come on the back of Urban Company’s (UC) nearly 100 female service partners, mainly in the beauty category, who protested the company’s policy last weekend.
“Earlier, the commission ranged from 8.5% for small orders to 30% for high-ticket orders. The commission will now range from 8.5% to 25%. The highest slab currently applies to higher-value orders and this change will now help partners earn more on these higher-value orders (shown below is the commission graph for one of our beauty categories – women’s). Salon at home). After this change, the average commission comes in the range of 20-22 per cent.
Urban Company said it is reducing the ceiling on the monthly penalty per participant to Rs 1,500 per month from the earlier Rs 3,000 penalty.
Prosus Ventures-backed Unicorn, which is valued at $2 billion, has also decided to pass on cancellation fees for last-minute changes made by consumers to partners.
“We recently introduced cancellation fees to prevent customers from canceling last minute. Whenever there is a last minute cancellation, the entire amount collected from the customers for the cancellation will be transferred to the partners, in order to offset the travel cost borne by the partners,” the urban company said, adding that it has so far UC Plus was being used for partners, and will now be done for all partners.