The company, which is headquartered in San Jose, California, plans to use the funds to grow its product and customer success teams in the US and India.
Bill Binch, operating partner at Battery Ventures, will join aye The startup’s board of directors once the deal is completed.
Founded in 2020 by Vinay Saini and Niken Patel, Neuron7 leverages AI and Natural Language Processing (NLP) to help service organizations overcome challenges and improve service metrics.
“Knowledge is silent in an enterprise. Support, field service and engineering expertise are spread across systems, data and experts,” Patel said.
“Rethinking the way knowledge/intelligence is captured in the enterprise and shared across all silos, neuron7.ai Creates an enterprise-wide solution system of record,” he said.
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The Neuron 7 Service Intelligence Platform is a cloud-based service that extracts intelligence from an enterprise’s data and its people. This collective intelligence turns into actionable predictions that help people diagnose and solve problems quickly.
The Neuron 7 is claimed to have been deployed by companies such as Keysight Technologies, Xilinx, Parkview Healthcare, among others. softtech and others since its launch.
“We are thrilled to increase our investment and strengthen our partnership with Neuron7.ai,” said Abhishek Sharma, Managing Director, Nexus Venture Partners.
“We like Neuron7’s vision of using AI and NLP to help customers resolve any issues in seconds and turn customer service into a profit center,” he added.