According to the circular, customers of small savings schemes like PPF, NSC etc. can avail IVR facilities by calling India Post’s toll-free number 18002666868 through their registered mobile number.
Post Office Savings Bank customers can access these facilities through IVR options:
press 1 for hindi
press 2 for english
Press 5 for Account Balance Inquiry (All Plans)
- (Enter account number followed by #)
Press 6 to block the ATM card
- Press 1 using card number
- press 2 using account number
- Press 3 using Customer ID (CIF Number)
Press 7 for other services
Press 2 for India Post Banking Services (POSB)
Press 1 to inquire or transact on your Savings Account (SB/PPF/SSA)
(Enter account number followed by #)
- Press 1 to know the status of checks issued on your account
- Press 2 to know the details of the last four transactions in your account.
- Press 3 to know the details of specific transactions of your account.
- Press 4 to know the interest earned and paid or tax deducted on your account
- Press 5 to stop paying checks on your account.
- Press # to repeat option
- Press * to go to the previous menu
To inquire about transactions on your Fixed Deposit Account (TD/RD/SCSS/MIS/KVP/NSC) press 2 (Enter # after Account Number)
Press 3 for ATM related requests
- Press 1 to change ATM card PIN.
- Press 2 to issue a new ATM card
- Press # to repeat option
- Press * to go to the previous menu
Press 4 for more information on postage savings products
- Press 1 for new account and plan
- Press 2 for Debit or ATM card details
- Press 3 for interest rate and service charge
- Press 4 for third party products
- Press # to repeat option
- Press * to go to the previous menu