Indian Railway Catering and (IRCTC) allows individuals to check refund status using Ask Disha, a digital helpdesk. The reach of services has increased thanks to AI-powered chatbot Ask Disha. The chatbot is answering users’ queries in both Hindi and English.

IRCTC announced on Twitter that its Disha (Digital Interaction to Request Help Anytime) allows customers to book tickets and seek support for other services. OTP Verification. Users are not required to log in with their IRCTC User ID and Password.

According to IRCTC’s tweet, passengers can book, cancel and check refund status using the new IRCTC facility ask direction 2.0

As per IRCTC’s tweet, “Did you check out the updated feature of AskDisha? Enjoy train ticket booking, check PNR status, change boarding station or ask queries related to payment or booking and much more.

As per the IRCTC press release, “IRCTC has recently upgraded its Askdisha chatbot with the capability to answer live queries of users related to cancellation, TDR filing and rail ticket refund arising out of unsuccessful transactions as these The total number of questions is around 50%. customers. Users can now convey their PNR or transaction details to AskDisha either by key or orally and get the ticket refund status instantly. ,

How to Check IRCTC Refund Status

Step 1: Visit IRCTC website

Step 2: Click on AskDisha from the right corner of the page

Step 3: Click on ‘Refund Status’

Step 4: Choose one of the options

• ticket cancellation
• failed transaction
• TDR

Step 5: Click on ‘Ticket Cancellation’

Step 6: Enter PNR

Once you enter your PNR, you will receive a message stating the status. “Refund of Rs. For PNR…… Successfully processed against ref. On 2022-07-07. The same may appear in your account within 3-4 working days. If not, please contact your bank/agent with the reference given. No”