National Pension System (NPS) is a pension-cum-investment scheme of the Government. NPS has developed a multi-layered grievance redressal system that helps a customer to lodge a complaint using any of the following methods:

Ways to file a complaint

Subscriber can lodge complaint on Grievance Redressal System available online. Another way to register a complaint is by calling the NPS CRA Call Center. Alternatively, a written complaint can be filed.

online complaint

NPS Subscriber can lodge complaint against any institution under NPS by using their login ID and password. Another way is to go to the “Log Your Grievance/Enquiry” section under the “Subscriber Corner” of the website. On successful registration of complaint, a token number is generated for future reference.

call center or IVR system

customers can call NSDL CRA Call center on 1800 222 080 and register your complaint. here the customer needs certified Using T-pins. Once the complaint is registered, a token number is generated for future reference.

Complaint Using Forms

The NPS subscriber can also submit his complaint in writing to the POP-SP. Subscriber has to mention PRAN as a means of authentication. An acknowledgment receipt is given after form submission. Later, a token number is emailed to the subscriber. Subscriber can also obtain token number from POP-SP in lieu of acknowledgment receipt.


things to note

• Register a complaint using the online system so that its tracking can be done seamlessly.
• If the complaint is not resolved to the satisfaction of the complainant, the complaint can be taken forward.

Content on this page is Etiquette Center Investment Education and Education (CIEL).
Contributions by Girija Gadre, Arti Bhargava and Labdhi Mehta.