Why notifications are a serious business, from Zomato to Dunzo, and from funny to funny

Summary

While marketers say that ubiquitous push notification has little effect on driving transactions, they can’t trash it either. Therefor, it has an intangible effect that is hard to define through a metric. There is a lot going on behind the scenes – data-crunching, behavioral insights, cultural cues, and wordplay – to craft a message that can either evoke action or ennui.

“Oh Rasam, the oath of love…. Feel lucky re Ali with your favorite food.” “Woh Mirch, Woh Chali…. No need to go to the grocery street.” You’ll either find these sentences serious or screenshot-worthy, but you won’t find them ignore-worthy. Zomato first made pop culture a mainstay of online advertising among new age companies. Then Dunzo took it a step further by including it in small pop-ups on the phone.

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