“This is to inform you that there has been” Security Anomaly that entails illegal and unauthorized access to a part of Cleartrip’s internal systems,” the email read.
The Flipkart-owned company clarified that some personal details were part of the leak, but no sensitive information was compromised.
“We are absolutely careful that this would be of concern to you. We would like to assure you that apart from certain details that are part of your profile, this discrepancy in our systems may result in any sensitive information relating to your Cleartrip account has not been compromised,” the company wrote.
Cleartrip said it has reached out to the authorities and is taking appropriate legal action and recourse as per law. It suggested customers to reset their passwords as a precaution.
owned by walmart Flipkart acquired a 100% stake in Cleartrip in 2021, in what was considered a distress sale of the $40 million company. Flipkart and Cleartrip did not immediately respond to ETTech’s queries.
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This is not the first time that Cleartrip – which is trailing India in Oman, Qatar, Kuwait, Bahrain and Saudi Arabia – has faced a data breach or hack. In 2017, its website was hacked and mutilated for a few minutes by a group called Turtle Squad.