The private lender faced intermittent problems in its digital delivery for a few hours on Tuesday, with some users complaining about problems processing transactions on social media. Although it was not known what the problem was, but it was fixed within a few hours.

Before the lender fixed the issue, bank users complained that they were unable to use their net-banking or mobile apps. Some other users also complained of failure in UPI related transactions.

It is not known how many ICICI Bank customers were affected due to the downtime, although insiders claimed that it was not widespread and was fixed as soon as the problem was detected.

ICICI Bank user B Mathur, who tried to log in to internet banking, tweeted an error message saying “The page you are viewing is temporarily unavailable,”

“We tried to log into 3 family accounts from 2 different laptops in 15 minutes, received this error message in all cases. Seeing the same message as many other users on your timeline right now. Please let us know when the problem will be fixed,” he said.

Another user Mohan Kumar asked if digital channels were closed as they were facing problems in processing UPI transactions.

Another ICICI customer Swapnil Wankhede tweeted a screenshot of the mobile app showing an error message that read, “Service is currently available. Please try after some time.”