Summary
More captive centers are being set up in India this year than ever before, as global companies flock to digitize their skill base and operations to access the cost benefits. Unlike the intermittent waves of GCC growth in the past, the current trend will only increase as even smaller companies and global R&D centers look to India to fast-track the digital transformation.
What do Rakuten, Falabella, Lululemon and Delta Airlines have in common? These different businesses from different parts of the world have reached one destination to lead their digital transformation – India. The country is witnessing a phenomenal growth in the establishment of new Global Capability Centers (GCCs), commonly known as captive centres, to meet their in-house tech-services needs. These four are involved in more than 100 companies.
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