Here is a look at how you can file any kind of complaint related to e-filing Income tax Department website.
Step 1: Visit the Income Tax Portal and log in by entering your login credentials.
Step 2: Click on submit complaint under complaint
Step 3: Select the concerned department under which the complaint is to be lodged. There are 8 heads you can file under.
Step 4: For example, if you select e-Filing, select Category and Sub Category from the dropdown.
Note: This department will address any complaint regarding portal registration, profile, or password, ITR/Form verification, e-Proceeding, instant PAN through Aadhaar (e-PAN), or cyber crime (linked to Income Tax) to this department. must be entered in. , Step 5: Click on continue. Here’s how to file a complaint about e-filing on the Income Tax Department website.
Step 5: Fill the required details related to the selected category. Write the complaint details in the relevant box. You will have uploaded attachments.
Step 6: Click on ‘Submit Grievance’.
According to the Income Tax website, below are the departments one should know before filing
e filing
This department deals with e-filing of Income Tax Returns or Statutory Forms and other value added services like e-Verification and e-Proceedings etc. Any complaint related to portal registration, profile or password, verification of ITR/Forms, e-Proceedings, through Aadhaar or Cyber Crime (related to Income Tax) under this department will be instant PAN (e-PAN) logged.
To
Assessing Officers are designated Income Tax Officers who handle the assessment of taxpayers under their jurisdiction and can be contacted for specific queries related to ITR. Complaints related to refund, rectification, demand correction, appeal order, application related to PAN or any other miscellaneous application pending with AO will be registered under this department.
CPC-TDS
This department is associated with the e-TDS scheme. Any complaint regarding the processing of portal access/registration, TDS Details, Defaults, Invoice/BIN Correction, Form 26AS, Form 16/27D, TDS Refund on Sale of Property and TDS will be logged under this department.
UTIITSL
This department deals with issue of PAN/TAN and related queries. Any complaint related to discrepancy/errors in PAN application, allotment of same PAN to more than one entity, logistics (delivery of PAN card) or Aadhaar seeding will be registered under this department.
NSDL
This department deals with the issue of PAN and related queries. Any complaint related to rejected/pending PAN application, discrepancy/error in PAN application, allotment of same PAN to multiple entities, logistics (delivery of PAN card) or Aadhaar seeding will be registered under this department.
CPC-ITR
This department handles the income tax return processing. All complaints relating to non-receipt of refund, income tax processing related procedures, social media complaints or feedback will be filed under this department under ITR-V status, information or notices u/s 139(9) or 143(1).
This department is concerned with issuance of tax refund to the taxpayer after processing of ITR. Any complaint related to refund failure, refund credit to wrong account and refund payment but not credited to the account will be registered under this department.
DIT (System)
This department manages the information technology related systems in the Income Tax Department. Under this department any technical issue will be logged in e-filing website, e-filing website, escalation on PAN, Tax Payment System (OLTAS), Existing Refund Banker (SBI) issues, assessment and information mismatch.
special contact number open
E-filing and Centralized Processing Center
E-filing of Income Tax Returns or Forms and other value added services and information, corrections, refunds and other income tax processing related queries. These numbers are open from 27 July – 08:00 hrs to 31 July 23:59 hrs.
- 1800 103 0025
- 1800 419 0025
- +91-80-46122000
- +91-80-61464700